ALK-Abelló A/S

Looking for experienced IT Supporter

Global IT Supporter

To support our new IT strategy, we are looking for new colleagues within system management, SAP, LIMS and IT infrastructure architects, IT operations specialists and IT supporters. If you have any of these skills, come join a Global IT organization in a company on an exciting change journey with a fantastic purpose.

Do you enjoy learning about new technologies, solutions, bring them to live and help others? Are you passionate about cloud services and digital transformation? If so, please come join our great team of IT experts in ALK Global IT.

World leader in allergy

ALK's aspiration is to become the world leader in allergy by helping as many people with allergy to a better life by providing options of prevention, diagnosis and treatment of allergy. In Global IT, we contribute to this aspiration by supporting the organisation with modern IT tools and technologies, and by delivering world-class support to our many colleagues around the world.

Your role as IT Supporter

You will join a group of IT professionals and enthusiasts who act as technical IT Support and handle all kind of computer, mobile and other devices and IT systems issues for all ALK users globally and at the same time delivering on-site support to our colleagues locally in Beijing. We search for a new team member, who enjoys solving IT issues and fulfilling our Colleagues’ requests.

Travel activity is expected from 15 to 30 days per year.

Fields of responsibility

  • Global End User support with focus on Europe
  • Issue handling and escalation according to service level agreements
  • Provide IT service, guides and "one to one" and "one to many" IT training
  • Support of current, new and future end user IT devices and applications
  • Installation, configuration, and setup of IT systems
  • Software installation, printer configuration, video conference setup etc.
  • User administration

Your qualifications

As a candidate for the role, you have:

  • General good knowledge of IT platforms
  • A technical, logical thought process
  • Experience in hardware and software installations
  • Experience in user administration in a Windows environment
  • Experience in the use of MS Windows and Office365 environment
  • Good knowledge of IT support processes (best practice)
  • Problem-solving skills
  • Ability to prioritize and delegate
  • Able to travel internationally
  • Polish and English languages at the communicative level are a must. Knowledge of French and/or Spanish would be a huge advantage but is not a must.

Global IT at ALK

Global IT at ALK is a global organisation of approximately 140 employees with three main hubs in Hørsholm, Madrid, and Krakow and IT staff on our production sites and regional sales hubs in Germany, France and North America. Today, ALK has the most IT competencies in-house and you will have qualified colleagues across the globe.

We believe that good results and IT services go hand in hand with securing development and learning opportunities. Employees are encouraged to show respect and help each other every day. You will become part of an IT organization where we put competence and substance over format and presentation and prioritize iterative interactions.

Our new IT strategy contains several new IT programs and projects aimed at revitalising ALK's IT infrastructure and application landscape. You will have the opportunity to work with and impact our:

  • · Further development of ALK IT services
  • · Digitalization of existing and new critical infrastructure processes across Global IT
  • · Analysis and scoping of new initiatives
  • Contact and application

 

If you need further information about the position, please contact hiring manger Mateusz Skibiński @ masteusz.skibinski@alk.net.

We look forward to hearing from you!

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Region:
małopolski
Job type:
Permanent
Working hours:
Full-time
Working days:
Day
Application deadline:
31/08/2022
Expected Start Date:
01/10/2022
Location:
Kraków
Company homepage:
http://www.alk.net
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