IT Supporter Denmark

Do you have 5+ years of IT support experience and fluent Danish skills? We're looking for a skilled IT Supporter to join our dynamic team in Hørsholm, Denmark, as part of our new IT strategy. ALK, a global leader in allergy solutions, is embarking on an exciting digital transformation journey, and we want you to be part of it!

If you’re passionate about advancing digital tools and cloud services, and you enjoy helping people with technology, consider joining ALK Global IT. As a team of experts, we work together to support ALK’s mission to improve lives by providing prevention, diagnosis, and treatment options for allergies. In Global IT, our role is crucial: we empower ALK’s vision through cutting-edge technology and exceptional support for our colleagues worldwide.

Your Role as IT Supporter
You’ll be part of a skilled, collaborative team that provides global IT support, particularly for users in Europe. Based in Hørsholm, you’ll manage IT issues and requests for ALK colleagues across the globe, ensuring seamless on-site support at our Danish location. The role involves some international travel (15-30 days per year) to enhance support and training efforts.

Key Responsibilities

• Global End-User Support with a primary focus on European colleagues.
• Issue Management and Escalation in line with service-level agreements.
• IT Service and Training – delivering one-on-one and group IT training sessions.
• Device and Application Support – from setup to ongoing assistance for IT devices and software.
• System Setup and Configuration – including software installations, printer configuration, and video conferencing.
• User Administration – managing accounts and access rights.

Your Qualifications
To thrive in this role, you’ll need:

• 5+ years of experience in IT support or a similar technical role.
• Fluent Danish and English language skills (required).
• Strong foundational knowledge of IT platforms, hardware, and software installations.
• Hands-on experience with user administration in Windows and Office 365.
• Proficiency in IT support best practices and problem-solving methodologies.
• Ability to prioritize and delegate tasks effectively.
• Willingness to travel internationally (15-30 days per year).

Become a part of ALK
Global IT at ALK is a global organization of approximately 145 employees with three main hubs in Denmark, Spain and Poland and IT staff on our production sites and regional sales hubs in EU, US and China. Today, ALK has most IT competences in-house and you will have qualified colleagues across the globe.

We believe that good results and IT services go hand in hand with securing development and learning opportunities. Employees are encouraged to show respect and help each other every day. You will become part of an IT organization where we put competence and substance over format and presentation and prioritize iterative interactions.

ALK is a global pharmaceutical company specialised in allergy immunotherapy. We are driven by a high level of professionalism, integrity, an openminded approach and contributing to an inspiring and fun working environment together with our colleagues. Our offices in Denmark offer a green view of the DTU Science Park in Hørsholm. We believe that physical presence enforces strong teamwork and collaboration and creates success, so it is important that you enjoy coming to work at our site with a degree of flexibility to also work from home.

Do you want to learn more about our company, we encourage you to visit us at www.alk.net.

Apply
Apply by attaching your CV and a short letter of motivation, no later than 14 December 2024.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We evaluate applications and call for interviews on an ongoing basis, so don't wait to apply! We reserve the right to take down the advert when we have found the right candidate.

If you need further information about the position, please contact Senior Manager IT Support, Mateusz Skibiński on Mateusz.skibinski@alk.net. Please note that ALK does not receive and accept applications via email, but that applicants must register their application in the recruitment system via the job advertisement.

We are looking forward to hearing from you!