Account Manager

Purpose of the role:

The Account Manager is responsible for developing, managing, and expanding customer relationships within an assigned region in the Netherlands. The purpose of the role is to achieve sustainable revenue growth and customer satisfaction by advising healthcare professionals, promoting the use of ALK products, and positioning ALK as a leading partner in allergy diagnostics and treatment.

Position in the organization:

The Account Manager is part of the commercial team of ALK Netherlands and reports directly to the Senior Manager Sales. There is close collaboration with colleagues from Marketing, Medical Affairs, Market Access, and Customer Service. The role has no direct managerial responsibility but requires strong coordination and communication with internal and external stakeholders.

Key responsibilities:

• Responsibility for the southwest region of the Netherlands
• Promote and sell the ALK product portfolio to healthcare professionals, with a focus on medical specialists.
• Advise healthcare professionals on the mechanism of action, use, and patient benefits of ALK products.
• Build and maintain long-term customer relationships within the assigned region.
• Identify and develop new commercial opportunities and collaboration possibilities.
• Draft and execute account plans in collaboration with marketing and medical teams.
• Analyze market developments and translate opportunities into concrete actions.
• Organize regional meetings and training sessions for healthcare professionals.
• Represent ALK at congresses, symposia, and continuing-education events.
• Report activities and results in the CRM system.

Result areas and performance indicators

• Account development: Revenue growth, market share, number of active customers.
• Customer relationship management: Customer satisfaction, retention, NPS score.

Competency profile

The Account Manager fulfills a commercial and connective role in which relationship management, expertise, and results orientation are central. The following competencies are essential for success in the role:

• Leading and deciding
  • Taking responsibility
  • Acting independently

• Interacting and influencing
  • Networking
  • Persuading and influencing

• Analyzing and interpreting
  • Analyzing
  • Translating customer needs into solutions

• Organizing and delivering
  • Results orientation
  • Planning and prioritization

• Adapting and dealing with change
  • Flexibility
  • Dealing with ambiguity

• Entrepreneurship and performance
  • Commercial flair
  • Organizational awareness

Education and experience requirements:

• Completed paramedical, pharmaceutical, or commercial education (higher professional education level).
• Preferably experience in field-based roles within the pharmaceutical or medical sector.
• Knowledge of the Dutch healthcare market and a network of healthcare providers.
• Excellent communication and presentation skills.
• Holder of a category B driving license and residing in or near the assigned region.

Working relationships Internal:

• Sales Management, Marketing, Medical Affairs, Market Access, Customer Service. External: Medical specialists, general practitioners, pharmacists, hospital pharmacists, healthcare institutions, and professional associations.

Key behavioral indicators:

• Shows initiative and ownership.
• Is customer-focused and builds trust.
• Thinks in solutions and acts proactively.
• Combines commercial objectives with medical-content knowledge.
• Collaborates effectively within multidisciplinary teams.

The Account Manager at ALK is an energetic professional who builds long-term relationships with healthcare professionals through knowledge, conviction, and engagement. By combining commercial drive with medical knowledge, the Account Manager makes a valuable contribution to ALK’s growth and to better allergy care in the Netherlands.