Community Engagement & Safety Specialist

Do you love to interact directly with users, and do you have a talent for knowing what to say to people at the right time? Can you see the potential for engaging users via social media channels, whilst being mindful of any safety information they share? Can you move seamlessly between conversations with users in different languages, using translation tools? If so, then you could be the person we are looking for to support our Customer Service activities across markets.

ALK is on an ambitious journey to become the preferred allergy company globally. Since 2018 we have been investing heavily in digital customer-facing activities via our Digital Customer Engagement & Digital Excellence team to interact and support potential end-customers of ALK whether that being doctors, consumers, patients or other people of interest.  

The position 
You will as the Community Engagement & Safety Specialist work with Community Management and support the ambitious journey with a team that is operating globally in markets across Europe and North America with more to come.   

The Community Engagement & Safety (CES) team consists of a few passionate, close-knit colleagues who are based in the Global Content excellence team, within a large Global team of Digital Customer Engagement and Digital Excellence. We strive to change the way people manage their allergies. We aim to constantly improve ourselves and our processes, to meet the needs of people with allergy, our colleagues and partners. We are driven by a high level of professionalism and integrity and have an open-minded approach, which contributes to an inspiring and fun working environment, with our colleagues. 

Responsibilities and tasks in this role:

• Responsible for Customer Service across Digital Channels for C2P, UNP and Corporate Communication.
• Community Management - Perform daily monitoring of all customer facing platforms, including Zendesk, Facebook, Instagram, LinkedIn, YouTube, Twitter.
• Monitoring and responding to all reviews in app stores.
• Use our Brandwatch software, which integrates all the above platforms, to monitor, respond and engage with users across several countries.
• Have a good awareness of PV issues across all platforms and report in a timely manner.
• Drive effective and compliant communication with users to support and help them in their allergy journey.
• Manage customer complaints and feedback.
• Contribute to user insights required by local affiliates.  
• Collaborate with the Digital Products and Marketing team, to identify areas of improvement and fix any urgent issues, using our project management tool Asana.
• Help generate insights reports from Brandwatch for sentiment analysis, etc.

Your new colleagues all have a diverse mix of capabilities and experience from both B2B and B2C industries, which fosters development and inspiration. We want the best ideas to win and hear all voices and not just the loudest. We do not believe in hierarchy but believe in capabilities and growing with responsibility.

We assign leads on problems and projects, based on capabilities and strengths depending on the problem at hand. The CES team work closely together with local markets, agencies and our partners who want to change life with allergy for the better. The position is based in Krakow, Poland.

Your profile
Your personal skills & experience cover:                              

• Experience working with community management.
• Experience in the Microsoft Office package, preferably with Asana and Brandwatch.
• Problem solver mentality – gets a kick out of solving user problems and have experience in working directly with users/customers across countries.
• Focus on putting the customer first and working to resolve any issues in a timely manner.
• Diligent and meticulous – able to spot safety information and pay attention to details.  
• Proactive self-starter and a quick learner with a pragmatic approach to systems, tools and learning.
• Ambitious and curious to learn all areas of Pharmacovigilance and safety information and reporting.
• Comfortable working remotely when needed and enjoy working in a small global team where colleagues are placed on different locations.
• Fluent proficiency in English is a prerequisite – proficiency in more languages is just a plus.

Become a part of ALK
We provide an attractive working environment for individuals looking for both personal and professional development. ALK is a global pharmaceutical company specializing in allergy immunotherapy. We are driven by a high level of professionalism, integrity, an open-minded approach and contributing to an inspiring and fun working environment together with our colleagues.

How to apply?
Apply by attaching our CV, no later than 14 June 2026.

We commit to an inclusive recruitment process and equal opportunity for all our applicants. Hence, we prefer that you do not add images to your application documents. We evaluate applications and call for interviews on an ongoing basis, so don't wait to apply! We reserve the right to take down the advertisement when we have found the right candidate.