ServiceNow Administrator

At 2014 ALK has formed European Accounting Centre located in Kraków. Now as ALK GBSC, with 64 FTE Polish unit is running 8 business lines across company global operations like IT, Accounting, Sales & Marketing, HR, Compliance, Commercial Excellence and Controlling.

Employment Information:

Job Title: ServiceNow Administrator

Reports to: IT Development Manager

Duties and Responsibilities:

• Assist the ServiceNow Frontend developer with administration of the platform
• Perform implementations of processes and workflows in ServiceNow
• Conduct administration of applications and modules in ServiceNow
• Conduct administration and development of the Service Catalog
• Qualification of applications and modules implemented in ServiceNow and training of users
• Participate in IT Development related projects
• Troubleshooting and problem solving
• Successful fulfilment of IT service delivery commitments
• Support the integration of new technologies
• Documentation of own area and praxis
• Comply with GxP & FDA 21 CFR part 11

Requirements:

• Experience working with and administrating ServiceNow
• Experience with administration of Microsoft backend/Active Directory
• Experienced Windows user capable of solving problems related to the platform
• Knowledge about ITIL processes such as Incident, Change, Problem and Knowledge
• Capable of documenting own work and conduct training of team members
• Proactive and analytical mind-set as well as taking responsibility
• Fluent in written and spoken English
• Able to travel internationally
• Knowledge of pharma environments is an advantage but not a prerequisite

We offer:

ALK GBSC provides a uniquely dynamic and pleasant work environment, complete with inspiring and challenging assignments. The results of your efforts will be significant throughout the organization and you will be able to actively influence and challenge the status quo. Our flat structures attract independent individuals who like to feel the progress of the business and enjoy being close to the decision-making process. You will be part of an engaged and informal team who values skill and knowledge creation. We consider our pioneering spirit coupled with our trustworthiness our winning formula. ALK GBSC offers a safe and healthy work space in a modern office (Aleja Pokoju 1) that features the best of Danish design, including an open floorplan, wooden flooring, stand-up desks, a chill-out room and a fully-equipped kitchen with the best view in Cracow. As an employer ALK GBSC offer the kind of generous and competitive benefits package you would expect, including standard features such as a Multisport card, private medical care and life insurance, as well as extras that include a Sodexo card, company bikes, holiday donations, Christmas vouchers, iPhones for all employees, flexible working hours, and an additional day off on your birthday.

More information on our website: https://www.alk.net/pl/node/99166