ALK-Abelló A/S

Looking for IT Supporter with Polish, German and English

Global IT Supporter

To support our new IT strategy, we are looking for new colleagues within project management, system management, IT Subject Matter Experts within SAP, LIMS, EDMS and IT infrastructure architects, IT operations specialists and business process specialist. If you have any of these skills, come join a Global IT organization in a company on an exciting change journey with a fantastic purpose.

Contact: Senior Vice President, Global Business IT, Jens Noack Skærbæk, or +45 41904411


Global IT Supporter

Do you possess an experience and passion for providing IT Technical Support?


We are looking to hire an ambitious IT expert for our open Global IT Support position located in Cracow, Poland.


Your job will be to provide technical support to maintain the organization’s computer systems, both hardware and software and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity.


World leader in allergy

ALK's aspiration is to become the world leader in allergy by helping as many people with allergy to a better life by providing options of prevention, diagnosis and treatment of allergy. In Global IT we contribute to this aspiration by supporting the organisation with modern IT tools and technologies, and by delivering world-class support to our many colleagues around the world.


Your role as Global IT Supporter

You will be right at the heart of Global IT as you support employees who have technical problems or need IT assistance.


Your areas of responsibilities will be:


  • Acting as single point of contact for users in any Information Technology matter
  • Interacting with users face to face or remote, providing exceptional support
  • Providing technical support across the company (in person or over the phone)
  • Handling or escalating in a timely manner incoming issues and requests according to SLA
  • Thoroughly recording of information into ServiceNow to ensure resolution is clearly stated
  • Supporting global operation and contingency with a focus on European countries
  • Supporting to some extend necessary maintenance of the IT infrastructure
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Participating in IT related development and implementation projects
  • Staying current with developments in new technologies and platforms
  • Facilitating communication across the ALK IT group
  • Supporting IT asset management ensuring that assets achieve their full lifetime cycle value
  • Repairing and replacing equipment as necessary
  • Testing new Technology



Your qualifications                                                                                                                                                          

You need to be able to deliver good customer service and like working with people.

You need to be very service minded and capable of communicating necessary, important and critical information to colleagues and end users at an appropriate level.

Also, you need to be good at completing tasks, following up with customers and generating instructions for distribution to a large audience.


As a candidate for the role you have:

  • An education in computer science
  • A general good knowledge of IT platforms
  • A technical, logical thought process
  • Experience in hardware and software installations
  • Experience in user administration in a Windows environment
  • Experience in use of MS Windows and Office365 environment
  • Good knowledge of IT support processes (best practice)
  • Problem-solving skills
  • Ability to priorities and delegate

Fluent verbal and written communication skills in Polish, English and German are required – any additional language is considered as a plus


Global IT at ALK

Global IT at ALK is a global organisation of approximately 110 employees with three main hubs in Hørsholm, Madrid and Krakow and IT staff on our production sites and regional sales hubs in Germany, France and North America. Today, ALK has most IT competences in-house and you will have qualified colleagues across the globe.


We believe that good results and IT services go hand in hand with securing development and learning opportunities. Employees are encouraged to show respect and help each other every day. You will become part of an IT organisation where we put competence and substance over format and presentation and prioritise iterative interactions.


Our new IT strategy contains several new IT programmes and projects aimed at revitalising ALK's IT infrastructure and application landscape. You will have the opportunity to work with and impact in many interesting projects.


Contact and application

If you need further information about the position, please contact Manager IT Support Europe,

Lukas Wojciechowski on or +4940703845417


Application deadline: 31. Jan. 2020                               



We look forward to hearing from you.


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