Senior Manager, IT Support Europe

Are you ready to take your IT career to the next level? At ALK, we’re on a mission to revolutionize allergy treatment worldwide - and we need your expertise to help drive that transformation.

We’re looking for a Senior Manager to lead our team of talented IT professionals, ensuring world-class service delivery while playing a pivotal role in shaping the future of IT support in a global organization. If you’re passionate about technology, thrive on building strong teams, and excel at stakeholder engagement, this could be your next great adventure.

Why Join ALK?
At ALK, we’re global leaders in allergy treatment. Our mission is to improve lives by advancing prevention, diagnosis, and treatment - and technology is a cornerstone of our strategy. Global IT empowers our teams with cutting-edge solutions like our Data Platform and OpenAI tools, while continuously driving digital innovation to support our business and purpose.

Your role as Sr. Manager, IT Support Europe
Working in close collaboration with peer leaders from Infrastructure, Operations and AI & Automation you will manage a team of 11 Global IT Supporters located in different sites in Europe, ensuring that your team lives up to their full potential and delivers a world-class service to the end users.

You will be setting the day to day direction for the IT Supporters and with a special eye on development ensure that your team grows professionally. You will also report on effectiveness and satisfaction on an ongoing basis to the management team and engage in new initiatives that can benefit the service level.

Most importantly, you need to have great people skills and really feel at home in managing stakeholders on every level of the organisation. We are at the same time looking for a person with previous experience managing a team and if you have knowledge of ITIL processes and/or ServiceNow workflows with reporting it will be an advantage. Additionally, if you have professional experience within IT technology areas such as active directory, Entra ID, printer management, Teams meeting rooms, backup/restore and troubleshooting on MS Windows level, it is also an advantage.

This is an international role where you can expect a moderate amount of travel days in the area of 20-35 travel days per year. It is therefore important that you are flexible and able to travel internationally, also on rare occasions on short notice.

You will also be involved in IT infrastructure related projects including client upgrade activities, life-cycle evergreen and manage IT Supporters as local resources and hands on for various strategic IT projects in close collaboration with the IT infrastructure, application and security teams.

Fields of responsibility

• Ensuring world-class end user IT Support
• Acting as primary escalation point for issues concerning IT Support
• Identifying and implementing best practices for optimizing IT Support
• Reporting on performance according to KPI’s
• Ensure PC replacements according to budget and plan
• Participating in IT Support related projects
• Taking part in the ISOS management team

Your qualifications
We’re seeking a proactive leader with a blend of technical expertise and outstanding interpersonal skills. Ideally, you’ll bring:

• An education in computer science, engineering, or similar experience
• Minimum 3 years of experience in managing a team of IT employees

• Proven ability to manage stakeholders and lead with empathy and clarity
• Strong knowledge of ITIL processes and/or ServiceNow workflows (advantageous)
• Experience with IT operation & infrastructure activities on MS Windows level (a plus)
• Experience with GxP and qualification of computerized systems is an advantage
• Fluency in Danish & English is a requirement – additional languages are a bonus

Global IT at ALK
Global IT at ALK is a global organisation of approximately 140 employees with three main hubs in Hørsholm, Madrid and Krakow and IT staff on our production sites and regional sales hubs in China, France and North America. Today, ALK has most IT competences in-house and you will have qualified colleagues across the globe.

We believe that good results and IT services go hand in hand with securing development and learning opportunities. Employees are encouraged to show respect and help each other every day. You will become part of an IT organization where we put competence and substance over format and presentation and prioritize iterative interactions.

Our IT strategy contains several new IT programmes and projects aimed at revitalising ALK's IT infrastructure and application landscape, including a high focus on utilizing AI for effectiveness. You will have the opportunity to work with and impact our:

• Drive innovation and optimize IT support services.
• Test and implement emerging technologies.
• Be part of an IT strategy that emphasizes AI-powered efficiency and transformation.
• Work in an environment that values competence, substance, and iterative collaboration.

Apply
If this sounds like a mission you also would like to be part of, we hope to receive your CV and application no later than 2 March 2025.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We evaluate applications and call for interviews on an ongoing basis, so don't wait to apply! We reserve the right to take down the advert when we have found the right candidate.

For further information on the position please contact Sr. Director, Infrastructure Services, Operations & Support, Arne Ploug on arne.ploug@alk.net or https://www.linkedin.com/in/arneploug. Please note that we only accept applications submitted via Apply in this advertisement.